Terms And Conditions
At Surpass Academy by Surpass Prowess India Private Limited, we strive to provide high-quality online and offline courses that meet the needs and expectations of our students. However, we understand that circumstances may arise where a refund is necessary. Therefore, we have developed the following refund policy:
- **Refund Eligibility:**
- Refunds will only be considered within 7 days of the course purchase date.
- Refund requests must be submitted in writing to our customer support team.
- Refunds will not be issued for courses that have been completed or partially completed.
- Refunds will not be issued for courses where the student has violated the terms of service or engaged in misconduct.
- **Refund Process:**
- Once a refund request is received and approved, the refund will be processed within 30 days.
- Refunds will be issued in the same form as the original payment.
- **Exceptions:**
- In exceptional cases such as technical issues preventing course access or course cancellation by Surpass Academy, refunds may be issued beyond the 7-day period.
- **Contact Information:**
- For refund requests or inquiries, please contact our customer support team at [contact email/phone number].
**Pricing Policy:**
Our Pricing Policy at Surpass Academy is designed to ensure fair and transparent pricing for our online and offline courses. We are committed to offering valuable educational content at competitive prices. Here are the key principles of our Pricing Policy:
- **Fair Pricing:**
- We strive to price our courses in a manner that reflects the value they provide to our students.
- Our pricing takes into account factors such as course content, instructor expertise, and market demand.
- **Transparency:**
- All course prices are clearly displayed on our website and promotional materials.
- We do not engage in hidden fees or charges.
- **Discounts and Promotions:**
- From time to time, we may offer discounts or promotions on our courses.
- These discounts will be clearly communicated and applied at the time of purchase.
- **Value for Money:**
- We aim to provide excellent value for money with our courses, offering high-quality content at affordable prices.
**Cancellation Policy:**
At Surpass Academy, we understand that sometimes plans change, and students may need to cancel their enrollment in a course. Therefore, we have developed the following cancellation policy:
- **Cancellation Period:**
- Students may cancel their enrollment in a course within 7 days of the purchase date.
- Cancellation requests must be submitted in writing to our customer support team.
- **Refund Eligibility:**
- Cancellation requests made within the 7-day period will be eligible for a full refund.
- Cancellations made after the 7-day period will not be eligible for a refund.
- **Course Access:**
- Upon cancellation, students will lose access to the course content and any associated materials.
- **Exceptions:**
- In exceptional cases such as technical issues preventing course access or course cancellation by Surpass Academy, refunds may be issued beyond the 7-day period.
- **Contact Information:**
- For cancellation requests or inquiries, please contact our customer support team at [contact email/phone number].
Please note that by enrolling in a course at Surpass Academy, you agree to abide by the terms and conditions outlined in our Refund Policy, Pricing Policy, and Cancellation Policy. These policies are subject to change at the discretion of Surpass Prowess India Private Limited.
